Privacy policy
The Terminologies
The terms “Company”, “We”, “Us” and “Our” refer to Bhutan Travelers, a tour operator registered and licensed by the Ministry of Trade and Industry, Royal Government of Bhutan. All trips are offered under the Tourism Council of Bhutan’s set Guidelines for Operating Tours in Bhutan. You are expected to review these Privacy Policy carefully prior to confirming your trip with us.
We respect your privacy
We strive to provide incredible travel experiences to our guests from different parts of the world. When we know more about you, the better we can customize and improve your experience. As such, while we plan your trip, we will ask you for personal information — some mandatory and some optional. The protection of your personal information is very important to us. We promise to protect this information and ensure that it remains confidential. We also promise never to share or trade your information to third parties except with the Royal Government of Bhutan and Tourism Council of Bhutan while processing your travel documents such as Visa, Route Permit and Special Permits for visiting restricted places.
What info and what we ask
You can purchase or make a reservation of a trip by contacting our Country Experts either my phone or email after visiting our website. At that time, we will ask you to provide some basic information — such as your name, phone number and country so that we can follow up with you to formulate your itinerary. We may also ask your gender and age for identification purposes. We may also ask for the following additional information in a move to offer an unparalleled level of personalized service
Passport & flight information
We request your flight information in order to help us book your inbound flights or to make necessary synchronisation with your connecting flights. If you have booked inbound flights yourself, this would help us make necessary airport pick-up or drop-off services and also to ensure that you will have adequate time to get to the airport for your departure flight. At the later part of our communication, we request you to send us scanned copy of your recent passport because it is required by our local airlines while booking your flights. It is also required by our local authorities such as Department of Immigration while issuing your Visas and Permits.
Dietary requirements
We try to accommodate if any of our guests have certain dietary needs or restrictions. To accomplish this, we ask your dietary preferences and if you have any is being recorded in your booking file. This information is then transferred to your Bhutan Travelers’ guides, who will in turn contact the various restaurants and hotels to ensure that your requirements are well met. While on trek, your trekking chef is informed in advance to meet your needs.
Physical and health details
Specially while on trek, we need information about your age, gender, height and general health so that we can provide you with the appropriate equipment and ensure your trekking guide prepares himself appropriately.
Personal preferences
We always strive to provide you with the highest level of personal service. Our Tour Directors keep record of any special requests or preferences that you have specified to them at the time of your booking. In turn, this information is passed on to your guides, which enables the guides to meet and provide you with an extra mile services.
Cookie policy
What are internet cookies?
Cookies are small text files or data inserted on your computer by websites you visit. They are mainly used for tracking your browsing preferences, sessions, language preference and other behaviour.
First party cookies
A first party cookie is placed on your website by the owner of the site, and collects user data for the owner. Information of a user is being collected and stored. However information collected by the first party cookies are never shared. They are only used to improve user experience by remembering user preferences and settings.
Third party cookies
A third party cookie is placed on a website by someone other than the owner and collects user information for the third party. Third party cookies are placed so that a site can remember about the user later. For instance, if you visit a website called website.com. Cookies placed on this URL by website.com is first party cookies and cookies placed by any other site such as advertisers, social media or search engine sites is a third party cookie.
How do BT use cookies?
We have only set first party cookies in our website merely to enhance our search engine rankings and to give better surfing experiences to users. We do not store your information and even if we do we will not use your information other than the reasons cited above. We have linked our website to few other legitimate third party sites. You may have third party cookies from these as well as from the sites through which you visit our site. These sites may have their own set of privacy policies and we shall not be responsible for the cookies from external third party sites.
Removing cookies
If you are not comfortable with cookies coming into your computers or if you have accepted a cookie from a site and later wish to remove it – you can do so. A word of caution is removing cookies may remove all cookies from all sites ever visited and may prevent sites from functioning properly.
Our commitment to you
We understand the importance of privacy and carefully protect all the information they have entrusted to us. We will not disclose your personal information to any external parties or person, except to local authorities described above, without your informed consent unless we are required by law to do so.
Complaints
If you have any concern with use of your personal information by Bhutan Travelers or feel that Bhutan Travelers has not complied with this Privacy Policy, you may file a complaint by sending a letter to Bhutan Travelers, Hotel Bhutan, below RTA Chubachu Thimphu Bhutan or email us with a subject line “complaint”. If the complaint is justified, Bhutan Travelers will take an appropriate measures to address it. Response to your complaint shall be given within 21 business days from the date of receipt of your complaints.
Right to change in our privacy policy
The most current version of the policy as published in our site will govern our use of your personal information. We may revise this Privacy Policy from time to time. However if we make any changes to this policy, we reserve the right to do so without any notice.